Refund policy

Refund & Return Policy

30-Day Money-Back Guarantee. If your GRAVEKNIT sweater isn't right, send it back within 30 days of delivery for a full refund of the item price.

1. Eligibility

  • You have 30 days from the date of delivery to request a return.
  • Items must be unworn, unwashed, free of perfume, smoke or pet hair, and returned with original tags and packaging.
  • The distressed hem, frayed edges and star rips are intentional design features. They are not defects and do not qualify as "damaged."

2. How to start a return

  1. Contact us through our contact page with your order number and the item(s) you want to return.
  2. We reply within 6 hours with the return address and instructions.
  3. Pack the item securely and ship it with a tracked service. Keep your tracking number until your refund is issued.

Please do not send items back without contacting us first. Unannounced parcels cannot be matched to an order and may be delayed or refused.

3. Return shipping costs

  • Change of mind: you pay the return shipping cost.
  • Wrong, defective or damaged item: we cover it, and you receive a replacement or a full refund including any shipping you paid.

4. Damaged, defective or wrong items

Please inspect your order on arrival. If something is wrong, contact us within 7 days of delivery with your order number and clear photos. We will send a free replacement or issue a full refund, at your choice. This does not limit any implied warranty you may have under the law of your state.

5. Exchanges (size or color)

Contact us first. If the item is unworn and the new size or color is in stock, we will arrange an exchange. Otherwise we refund the returned item and you can place a new order.

6. Refunds

  • When your return arrives and passes inspection, we email you to confirm.
  • Approved refunds are issued to your original payment method within 5 business days of that confirmation. Your bank or card issuer may take an additional 5–10 business days to post it.
  • If you return part of a bundle, the refund equals the price you actually paid for that item after the bundle discount.
  • Original shipping charges are non-refundable unless the return is due to our error.

7. Add-ons

  • Damage & Loss Protection: if your parcel is lost or arrives damaged in transit, we reship or refund it at no cost. The protection fee is non-refundable once the order has shipped.
  • Priority Processing: refunded in full if your order is not dispatched within 24 hours (business days).

8. Cancellations

You may cancel free of charge at any time before your order ships. Contact us as soon as possible. Once shipped, the return process above applies.

9. Non-returnable items

Gift cards, and items returned worn, washed, altered or without tags.

10. Chargebacks

Please contact us before disputing a charge with your bank. Most issues are resolved within a day, and a direct refund is faster than a chargeback.

11. Your statutory rights

This policy is in addition to, and does not limit, any rights you have under the consumer protection laws that apply to you. Where those laws give you greater rights, those rights apply.

Questions?

Reach us any time through our contact page. A real person replies within 6 hours.