Shipping Policy

Shipping Policy

1. Processing time

Orders are processed and handed to the carrier within 1–3 business days (Monday–Friday, excluding public holidays). With Priority Processing, your order is dispatched within 24 hours (business days) or the fee is refunded.

2. Where we ship from

GRAVEKNIT works with an international fulfilment partner. Your sweater ships from our partner's warehouse, which may be outside your country. Every order is tracked from dispatch to your door.

3. Delivery times and costs

Delivery times are estimates, not guarantees. Peak seasons (Halloween, Black Friday, holidays) and customs checks can add a few days. The exact cost for your address is always shown at checkout before you pay.

4. Tracking

You'll receive a shipping confirmation email with your tracking number once your order ships. Tracking can take 2–4 days to show the first scan. You can also check your order on our Track Order page.

5. Customs, duties and taxes

• EU: VAT is included in the price you pay at checkout. You won't be charged import VAT on delivery for orders up to €150.
• United States: prices are shown in USD. Any import duties on standard orders are covered by us; you won't be asked to pay extra on delivery.
• Other countries: local duties or taxes may apply and are the buyer's responsibility.

6. Lost, late or damaged parcels

If your tracking hasn't updated for 10 business days, or your parcel arrives damaged, contact us. Orders with Damage & Loss Protection are reshipped or refunded at no cost. For orders without it, we'll open a claim with the carrier and help you until it's resolved.

7. Wrong address

Please double-check your address at checkout. If you spot a mistake, contact us right away; we can change it before the order ships.

8. Contact

Questions about your delivery? Use our contact page and include your order number.