Refund Policy

30-Day Money-Back Guarantee

If your GRAVEKNIT sweater isn't right, send it back within 30 days of delivery and get a full refund of the item price. No long forms, no store credit tricks.

1. Who can return

  • You have 30 days from the day your order is delivered to request a return.
  • Items must be unworn, unwashed, free of perfume, smoke or pet hair, and returned with their original tags and packaging.
  • The distressed hem, frayed edges and star rips are part of the design. They are not defects and are not a reason for a "damaged" claim.

2. Your EU right of withdrawal (14 days)

If you live in the European Union, you also have a legal right to withdraw from your purchase within 14 days of delivery without giving any reason (Directive 2011/83/EU). To use it, send us a clear statement (for example via our contact form) or use the model withdrawal form below. Our 30-day guarantee is in addition to this right and does not limit it.

Model withdrawal form: "To GRAVEKNIT: I hereby give notice that I withdraw from my contract of sale of the following goods: [item], ordered on [date] / received on [date], order number [#], name [ ], address [ ], date [ ]."

3. How to start a return

  1. Contact us through our contact page with your order number and the item(s) you want to return.
  2. We reply within 1–2 business days with the return address and instructions.
  3. Pack the item securely and ship it with a tracked service. Keep your tracking number.

Please don't send items back without contacting us first. Unannounced parcels can't be matched to an order and may be delayed.

4. Return shipping costs

  • Change of mind: the customer pays the return shipping cost.
  • Wrong, faulty or damaged item: we pay. We'll send a replacement or a full refund, including the original shipping.

5. Damaged, faulty or wrong items

Check your order when it arrives. If something is wrong, contact us within 7 days of delivery with your order number and clear photos. We'll fix it with a free replacement or a full refund, whichever you prefer. In the EU you also keep your 2-year legal guarantee of conformity for goods that are faulty.

6. Exchanges (size or colour)

Want a different size or colour? Contact us first. If the item is unworn and in stock, we can arrange an exchange. Otherwise we refund the returned item and you can place a new order.

7. Refunds

  • Once your return arrives and is inspected, we email you to confirm.
  • Approved refunds go back to your original payment method within 10 business days, and in any case within 14 days of your EU withdrawal notice. (We may wait until we receive the item back or you show proof that you sent it.)
  • Your bank may take a few extra days to show the refund. If you don't see it after 15 business days, contact us.
  • If you return only part of a bundle, the refund is the price you actually paid for that item after the bundle discount.

8. Add-ons

  • Damage & Loss Protection: if your parcel is lost or arrives damaged in transit, we reship it or refund it at no cost. The protection fee itself isn't refundable once the order has shipped.
  • Priority Processing: refunded in full if we don't dispatch your order within 24 hours (business days).

9. Cancellations

You can cancel free of charge any time before your order ships. Contact us as soon as possible. Once it has shipped, the return process above applies.

10. Non-returnable items

Gift cards, and items returned worn, washed or without tags (except where your EU statutory rights say otherwise).

Questions?

Reach us any time through our contact page. A real person answers within 1–2 business days.